Caramelo Navy Blue Diamond Knitted 2 Piece Set 205050 011

£47.00

Size Guide
Description
205050 011
Delivery Info

We aim to make purchasing online with Ollybear Online Ltd as simple as possible and offer you the choice to Click and Collect, or choose between our Standard or Express delivery options at our most competitive rates.

UK Delivery

Click and Collect: FREE for all orders - Your order will be ready for collection from the selected location within 24 hours of order being placed online.

Standard Delivery: Flat rate of £3.95 to the UK - FREE for orders above £75.00. Your order is shipped through one of our courier partners and is fully tracked. Delivery is within 2-3 working days.

UK Next Day Special Delivery: £5 valid for orders placed Monday to Thursday before 1pm. Orders placed on Friday before 1pm are delivered on Monday, orders placed on Saturday and Sunday are delivered on Tuesday. Your order is shipped through Royal Mail or FEDEX and signature is required upon delivery. Please note that Next Day delivery to the UK islands cannot be guaranteed.

International Delivery

Standard Delivery: Flat rate of £7.95 to Europe, £9.95 to the USA / Canada / Australia / NZ and £15.00 to the rest of the world. Your order is most frequently shipped through Royal Mail in the UK and then through their local overseas partner, and requires a signature at delivery. In the very rare event of the parcel being delayed overseas, our customer team might not be able to trace your package since the international section of the transit is not tracked. Delivery is normally between 7 and 15 days.

Express Delivery: See details of cost and delivery time in the table below. Your order is shipped through FEDEX International and is fully tracked. You will be sent an email confirmation once your order has been dispatched with tracking information. Delivery time is normally 2-3 working days in Europe and US/Canada, up to 4-5 working days for the rest of the world.

UK Delivery

DELIVERY PROCESSING CHARGES
Click & Collect We will aim to have orders placed before 4pm available for collection the next day FREE
Standard Delivery
(orders over £75.00)
Within 3-5 working days FREE
Standard Delivery
(orders under £75.00)
Within 3-5 working days £3.95
Next Day Delivery Same day £5.00

Worldwide Delivery

Standard Express
US/Canada £9.95
6-10 Days
£12.95
2-3 Days
Australia/NZ £9.95
7-15 Days
£17.95
3-5 Days
Japan/Hong Kong/Singapore/Middle East(4) £15.00
7-15 Days
£17.95
4-5 Days
Rest of World £15.00
7-15 Days
£34.95
4-6 Days

Europe Delivery

Standard Express
Western Europe(2) £7.95
5-7 Days
£12.95
2-3 Days
Eastern Europe & non EEC countries(3) £7.95
5-7 Days
£17.95
2-3 Days

1) Valid for orders placed Monday to Thursday before 1pm. Orders placed on Friday before 1pm are delivered on Monday, orders placed on Saturday and Sunday are delivered on Tuesday.

2) Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greece, Greenland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Vatican City

3) Albania, Belarus, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Romania, Russia, Serbia, Serbia and Montenegro, Slovak Republic, Slovenia, Switzerland, Turkey, Ukraine

4) Qatar, UAE, Bahrein

Ollybear Online Ltd make every effort to deliver your order within the estimated timescales, however, on occasion we may suffer delays which may be unavoidable. Ollybear Online Ltd shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the Goods within 7 days (UK deliveries) or 15 days (deliveries outside the UK), please contact us.

Should for any reason the effective cost of dispatching your order exceed significantly the delivery fees charged to you, Ollybear Online Ltd reserves the right to contact you to discuss the matter and on some very rare cases cancel your order.

Dispatch

Ollybear Online Ltd make every effort to dispatches your order within the same or next working day after placing the order. It may, however, take longer during very busy periods such as Sale. Express deliveries are always packed and despatched as a priority. If for any reason a delay of more than 3 working days is expected we will inform you.

PLEASE NOTE: Our working days are Monday - Friday excluding bank holidays. Saturdays and Sundays are NOT classed as working days.

Tracking

Tracking number is available on your Ollybear Online Ltd account when shipped with most of our delivery partners. If your order is despatched using FEDEX International you will be sent an email confirmation once your order has been dispatched with tracking information.

Import Duty

It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included on the Ollybear Online Ltd's invoice.

Packaging

Ollybear Online Ltd will make every effort to package your order with loving care, wrapping it in tissue paper and carefully sending it waterproof delivery bag so that you receive your order in perfect condition.

Returns

At Ollybear Childrenswear we strive to make sure that you are happy with every purchase that you make. If, for any reason you wish to return an item then we are happy to offer a refund or exchange (including sale items but excluding personalised products) provided that the goods are returned to us within 14 days from date of arrival (subject to our terms and conditions).

For refunds please allow 5 – 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

To return a product please follow the steps outlined below, we aim to keep the process as simple as possible:

UK customers: (Free UK exchange)

Simply fill in the Returns Form enclosed with your order

  • Please remember to feature your full name & original Delivery Note number for us to process quicker.
  • Package your items carefully; with each item in condition you received it and with all labels attached (including hangers).
  • You will be responsible for the returned items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery, and waterproof packaging.
  • For all UK customers we will send back the exchanged products to you free of charge.
  • If the value of your exchange exceeds the amount paid in your original order we will require additional payment.
  • If you hold a Paypal account, it is easy for us to send you a money request, simply supply in the Returns Form the email address linked to your account.
  • To pay by card please phone us on UK 01698 535325 or wait for us to phone you when the parcel has arrived with us.

International customers

  • Simply fill in the Returns Form enclosed with your order
  • Please remember to feature your full name & original Delivery Note number for us to process quicker.
  • Package your items carefully, with each item in the condition you received it and with all labels attached (including hangers).
  • You will be responsible for the returned items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery, and waterproof packaging.
  • If the value of your exchange exceeds the amount paid in your original order we will require additional payment. We also require additional payment for sending out all International exchanges.
  • If you hold a Paypal account, it is easy for us to send you a money request, Simply supply in the Returns Form the email address linked to your account.
  • To pay by card please phone us on INT +44 1355 244535 or wait for us to phone you when the parcel has arrived with us.

Exceptions to our Return Policy

Ollybear Childrenswear will only accept unworn, unwashed or faulty merchandise for return or exchange. Please note all Gift boxes are non-refundable.

Underwear/ Swimwear/Tights

In the interest of hygiene, all underwear and swimwear must be returned in original packaging and condition with tags in place. These items must only be tried on over garments. Ollybear Childrenswear will not accept any underwear, swimwear or tights without their original packaging intact.

Shipping Cost

Original shipping charges will not be reimbursed under normal circumstances. Shipping charges will be applied to orders that qualified originally for FREE UK delivery, if the remaining amount of the order, after reimbursement, does not reach £95.00.

We do not refund shipping charges for returns or exchanges unless it is due to a manufacturing defect or if the incorrect item has been shipped, whereby we will also pay for the cost of the return postage (up to a maximum of £3.50). We will offer you FREE UK standard shipping on the new item that we ship back to you for the exchange!

Returns: Questions & Answers

What happens next?

Ollybear Childrenswear will, upon receipt of goods, will process within 5 working days. We will then send you an email to confirm that your card/Paypal account has been refunded or that an exchange product has been sent. Please note however that it may take up to 5 – 10 days for your bank to complete the refund, depending on their processing time.

I cannot return my order within 20 days, what should I do?

Please contact us if you think the time frame will be an issue, Ollybear Childrenswear will try, where possible to find a solution which may help.

How do I return a faulty or incorrect item?

Please contact us before returning your item(s), letting us know the fault or reason why your goods may be incorrect and we will advise you how to return it accordingly. Ollybear Childrenswear may require photos of any items with defects before accepting any return.

Returns Address

Ollybear Childrenswear (Returns Department)
Unit 4, Block 6 Trading Estate
Third Road, Blantyre Industrial Estate
Blantyre
GLASGOW
G72 0UP